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HP provides complete coverage for the entire lifecycle of your IT infrastructure– from choosing it, configuring it, protecting it, tuning it, all the way to recycling it. This beyond-the-box philosophy, called Total Care, is now customized for the needs of midsize businesses to help them make more efficient use of their limited IT resources and staffing.
With HP Total Care, you can get personalized support through one of HP’s many local authorized resellers, allowing your local IT advisor to address all your IT needs. In tandem with HP’s resources, HP’s local resellers will work closely with you to select and implement the appropriate solutions to address your specific requirements and desired business outcomes. HP can also help you finance your solution using the HP Financial Services leasing program, which offers you more control over cash flow, a flexible way to grow capital expenditures and reliable, built-in asset management and IT support.
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Solid IT Support at a Competitive Price |
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Lean IT staffs are often a reality in midsize businesses. That’s where HP’s Care Packs can help. This new Total Care program delivers beyond-the-box services from HP and selected local partners at a fixed price. You can choose from a variety of clearly stated, easily selectable services, including hardware and software support, proactive services and support, network and security services, as well as deployment and installation.
One of the most popular Care Packs is the HP Hardware Support Onsite 6-Hour Call-to-Repair Service. When you call, HP support specialists go to work to return your system to operating condition within a committed maximum of six hours from the initial service request.
“Our research indicates that security, continuity and efficiency are the top priorities for midsize businesses. Our-Hour Call to Repair support addresses those needs by helping your business stay up and running. Unlike many vendors, we are committed to providing this level of commitment for midsize businesses as well as enterprises,” says Dan Socci, vice president, sales and marketing, HP Technology Services Worldwide.
This commitment is also evident in the HP Proactive BladeSystem Care Pack. This service covers HP blade servers, storage, network and SAN devices, as well as the HP BladeSystem management software suite included in the HP blades enclosure.
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Continuous Support for the Entire Lifecycle |
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| Complementing the Care Pack services is HP Factory Express, a comprehensive, flexible portfolio of predefined and prepriced factory integrated solutions and deployment services. With Factory Express, HP offers midsize businesses a range of integration options before their systems even leave the factory. This range extends from incorporating hardware options into the system all the way up to putting a fully functional and configured system on the network for customer application development in a secure environment. The IT support needs of your business don’t end with choosing and maintaining a server and storage solution. You need to protect your data. HP’s data security services help shield information from outside risks such as viruses, hackers and natural disasters. Tools such as HP’s Security Toolbox can help you assess your business’ security needs.
And when your business needs change, HP helps you transition to new technology, while offering the optimal disposition of your old assets. HP’s trade-in and recycling programs help reduce your environmental footprint and capture the last bit of value from your assets through credit or cash for reusable equipment.
HP provides a wide array of server and storage technology, services and expertise designed to meet the needs of midsize companies. With HP Total Care, your business can receive the support it needs, when you need it most—at a price you can afford.
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